Our Terms

Payment in full within thirty (30) days from date of invoice.
All goods remain the property of Allergy Buddy Pty Ltd until paid in full.

Prices are in Australian dollars and are correct at time of publication and are subject to change without notice. We reserve the right to correct any printing errors. If an item is not available we will notify you and not invoice you until stock is available.

Returns and Credits

These are only accepted if authorised by us, the supplier, and are notified within seven (7) days of receipt of goods. Goods may only be returned by a carrier approved by us. If a shipment arrives with obvious damage to cartons, please note it on the freight bill or reject delivery.


Goods are warranted against faulty materials or workmanship for a period of 12 months.

What Does This Warranty Not Cover?

This warranty does not cover damage caused by improper care, mishandling, misuse, alteration, or accidental damage; nor does it cover the natural breakdown of materials that occurs after extended use (i.e. zipper wear, fabric abrasion, etc.). In time, even an Allergy Buddy-Rapid Access Medical Panel will wear out!

Care and Maintenance

Ensure regular checks are undertaken to ensure all zippers, velcro, quick release buckles are in working order, and regularly check expiry dates of stored medicine. Ensure hooks are correctly screwed into wall surface.

IMPORTANT! Ensure display panel is kept out of reach of children (but in reach of carer/teacher as they must have easy access at all times).

Ensure you follow the Adrenaline (Epinephine) guide to care and storage.
(Adrenaline is light sensitive and should be stored in the tube provided. As the optimal temperature to store is at 25 °C do not place in fridge or leave in hot car / bus. Replace medicine BEFORE expiry date).

To clean inner pouch wipe with damp cloth.

Product Specifications

Features and specifications of Product described or depicted on the Website are subject to change without notice. Actual product specifications and design may vary from images shown due to continuing improvement. All weights and dimensions mentioned are approximate.

Privacy statement

We are committed to protecting your privacy. We will not sell, share or rent your personal information to any external party or individual under any circumstances unless required to by Federal or State laws where applicable.


All information, material, company logo, design, text, and product images on this website are the property of Allergy Buddy Pty Ltd unless indicated otherwise and are protected by Copyright laws. Prior permission to use, reproduce, or reprint any photograph, illustration, artwork or other material on the site must be obtained from the Copyright owner, Allergy Buddy Pty Ltd, regardless of the intended use. Exception is the Allergy Buddy Order Form and identification forms that are available for our customers to download from the website.


Allergy Buddy Pty Ltd disclaims any liability (including for negligence) to any person in respect of: anything; and the consequences of anything, done, or not done, by any such person in whole or partial reliance upon the whole or part of the information on the website.

Whilst Allergy Buddy Pty Ltd takes reasonable care in creating information that is derived from sources believed to be accurate and true. It may contain errors, faults and inaccuracies, and may not be complete or current. We make no representation or warranty of any kind, express or implied, as to the operation of the website, or as to the information on the site.

Subject only to any responsibility or liability implied by law which cannot be excluded, Allergy Buddy Pty Ltd nor any of their respective directors, or employees are liable to you for any losses, damages, liabilities, claims and expenses including any direct, indirect, consequential, special, punitive or other damages that you or others might suffer, including but not limited to damages for loss of profits, business interruption or the loss of data or information whatsoever relating to or arising out of information, materials or services provided on or through our website.

Access to the website is provided on a 'as available' basis. Allergy Buddy Pty Ltd cannot guarantee that any file or program available for download from our website is free from viruses or any other condition which could damage or interfere with data, hardware or software with which it might be used, and in accessing this site, you assume all risk of all programs and files on this website, and you release Allergy Buddy Pty Ltd and their respective directors and employees entirely from all responsibility or liability for any consequences of or arising out of your use of this website.


Subject only to any responsibility or liability implied by law which cannot be excluded, Allergy Buddy Pty Ltd cannot be held responsible and shall not be liable under any circumstance for any direct, indirect, special or consequential or exemplary damages including but not limited to any death, injury including negligence due to the use of our product Allergy Buddy - Rapid Access Medical Panel.

Allergy Buddy Pty Ltd reserves the right to make changes to these Terms and Conditions without notice